Service Level Agreements For Microsoft Online Services

This SLA applies to all authorized calls made by a voice service user in the subscription (enabled for any type of VoIP or PSTN). Microsoft offers a 99.9% financially guaranteed uptime guarantee for Office 365. “Uptime” is the time that a cloud-based service makes available to the user, resulting in approximately 8 hours of downtime per year. Microsoft provides service credits if the availability of the service is lower than Microsoft therefore offers a service credit that is charged to SLA for a monthly operating time of 99.9, which is a downtime of up to 43 minutes and 49.7 seconds per month before being injured. This is consistent with most other Office 365 services, which also offer a 99.9% SLA. “Managed Service Solution” means a managed IT service that you make available to a third party and that consists of the management and support of Microsoft Azure services. . . .